Open vision bar
Glenn O. Swing students hard at work
Glenn O. Swing students hard at work
John G. Carlisle students getting good instructions
John G. Carlisle students getting good instructions
Holmes Middle School students hard at work
Holmes Middle School students hard at work
New playground for Ninth District
New playground for Ninth District
Camp Covington 2021
Camp Covington 2021
Camp Covington 2021
Camp Covington 2021
Camp Covington 2021
Camp Covington 2021
Camp Covington 2021
Camp Covington 2021
Back to School
Back to School
Back to School
Back to School
Back to School
Back to School
Back to School
Back to School
Congratulations!
Congratulations!
Learning is Fun
Learning is Fun
Learning is Fun
Learning is Fun
Student Enjoys Using a Tablet in Class
Tablet Fun
Students jump in and get to work on the first day of school.
Hard at Work

Standards of Customer Service

Last Updated: 7/2/2019 7:34 PM

When families, visitors, school partners or co-workers interact with employees of Covington schools, they can expect the very best. We will:
 

  • Treat all customers with respect and dignity
  • Maintain customers’ confidentiality and privacy
  • Communicate from a positive perspective
  • Be courteous
  • Greet customers upon entrance into district facilities
  • Answer the telephone within three rings in a friendly, helpful manner
  • Provide accurate and consistent information, even if it requires a call back
  • Change e-mail and voicemail messages when out of the office for more than two business days and provide information regarding return and options for the customer
  • Update communications in a timely fashion
  • Assume personal responsibility in assisting customers and directing them to the appropriate person
  • Return phone calls and e-mails within two business days. If a response cannot be provided within that time frame, the customer will be notified and given an estimated time of response
  • Wear professional attire at all times
  • Maintain clean facilities
Covington Independent Public Schools  |  25 E 7th St.  |  Covington, KY 41011
Phone:859.392.1000  |  Fax:859.292.5970